In the case of returns, how do you handle the difference between a product quality problem (or, say, the wrong product shipped) vs. the customer changing their mind or wanting a different size?
Any returns or problems that occur because of an error on our part will be handled at our expense. Cases where the customer would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at the customers expense by placing a new order.
What if the product is damaged in the mail?
We ask for photo verification of the damaged goods, then we'll then gladly send a replacement on us.
What if the product is lost in the mail?
If your package is lost in transit, no worries! We will re-print it and re-send it at no cost to you.
What happens if a package isn't delivered to the customer, but the tracking states that it did?
In this case, although unusual, we would not take responsibility. A new order would have to be placed.
What if the recipient's address was wrong?
If the recipient's address was wrong, then the recipient is held responsible. Usually the package is sent back to the return address. In this case, additional shipping costs will apply. However, the packages sometimes are not returned to sender. In this case, you would have to process a new order to replace the original.
How long do I have to submit a claim for a return/exchange?
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.